Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.
HDI KCS Foundation
VIRTUAL TRAINING
Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning.
CORPORATE TRAINING
Our Corporate training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.
TRAINING HIGHLIGHTS
High quality training from Certified & Industry Experts
Earn 24 PDUs
Course Completion Certificates
Reimbursement guaranteed if the training is not satisfied
Extensive documentation provided
Our approach is both practical and inspirational. Our training is carefully designed and tested to develop the key skills and confidence needed while being highly participatory and fun
Organizations that leverage knowledge and manage it effectively can reduce costly mistakes, accelerate the absorption and distribution of new ideas, and eliminate redundant work. A thriving knowledge Management program, one that successfully captures, structures, and reuses information, is a vital component of top performing companies and often provides them with a competitive advantage.
The KCS Foundation Course provides support center supervisors, managers, and directors with an awareness of knowledge Management Best Practices. Additionally, participants are introduced to fundamental concepts of the Knowledge-Centered Support (KCSSM) methodology. This Course can also be used to build internal support for a new knowledge Management initiative.
Session 1 : What is Knowledge-Centered Support and Why Do We Need It?
- ● The History of Knowledge-Centered
- ● Support (KCS)
- ● The Concepts of KCS
- ● The Benefits of KCS
- ● Proactive versus Reactive Knowledge Management
Session 2
- ● The Knowledge-Centered Support Model
- ● The Double Loop Process Model
- ● Capture in the Workflow
- ● Structure for Reuse
- ● Searching is Creating
- ● Just-in-time Solution Quality
- ● Workflow
- ● Content Vitality
Session 3
- ● Wrapping Up the KCS Methodology
- ● Performance Assesment
- ● Leadership
- ● Return on Investment
- ● Conclusion Register
- ● Knowledge Management Best Practices.
- ● Knowledge-Centered Support concepts and methodology.
- ● The value and benefits of adopting Knowledge-Centered Support.
Day 1
- ● Session 1: What is Knowledge-Centered Support and Why Do We Need It?
- ● The History of Knowledge-Centered
- ● Support (KCS)
- ● The Concepts of KCS
- ● The Benefits of KCS
- ● Proactive versus Reactive Knowledge Management
- ● Session 2
- ● The Knowledge-Centered Support Model
Day 2
- ● The Double Loop Process Model
- ● Capture in the Workflow
- ● Structure for Reuse
- ● Searching is Creating
- ● Just-in-time Solution Quality
- ● Workflow
- ● Content Vitality
Day 3
- ● Session 3
- ● Wrapping Up the KCS Methodology
- ● Performance Assesment
- ● Leadership
- ● Return on Investment
- ● Conclusion Register
Technical support or business professionals who want a fundamental understanding of the benefits and Processes associated with a knowledge Management initiative.
What Does Academy for Pros provide me on the day of the course?
We provide Course Materials, Course Completion Certificate and Refreshements
What experience does Instructor has?
All our Instructors are Certified & Industry Experts and they have years of experience in the same filed.
Do you provide a group discount for classroom training programs?
We do Provide Group Discounts such as 10% for group of 3, 15% for group of 5 and 20% for the group of 10 people.
If I cancel my Enrollment, how can I claim my Refund?
You can request a refund by sending an email to info@academyforpros.com and within 7 working days you get your money back.
